Privacy Policy

Data controller is:

Michele Cardoso da Silva
Münchner Str. 66a
85221 Dachau

E-Mail: info@lolahair.de

Phone: +49-(0)8131-99 70 17-0

Thank you for visiting our online shop. Protection of your privacy is very important to us. Below you will find extensive information about how we handle your data.

1. Access data and hosting

You may visit our website without revealing any personal information. With every visit on the website, the web server stores automatically only a so-called server log file which contains e.g. the name of the requested file, your IP address, the date and time of the request, the volume of data transferred and the requesting provider (access data), and documents the request. These access data are analysed exclusively for the purpose of ensuring the smooth operation of the website and improving our offer. This serves according to Art. 6 (1) (f) GDPR the protection of our legitimate interests in the proper presentation of our offer that are overriding in the process of balancing of interests. All access data are deleted no later than one month after the end of your visit on our website.

Hosting

The services for hosting and displaying the website are partly provided by our service providers on the basis of processing on our behalf. Unless otherwise stated in this privacy policy, all access data and all data collected in forms provided for this purpose on this website are processed on their servers.

2. Data processing for the purposes of processing the contract, establishing contact

2.1 Data processing for the purposes of performing the contract

For the purpose of performing the contract (including enquiries about and the handling of warranty claims and statutory update obligations) in accordance with Art. 6 (1) (b) GDPR, we collect personal data if you provide it to us voluntarily as part of your order.

2.2 Customer account

If you open a customer account, your data will be stored for future orders. You may delete your account at any time.

2.3 Establishing contact

We collect personal data when you contact us (e.g. via contact form or e-mail) in order to process your enquiry in accordance with Art. 6 (1) (b) GDPR.

3. Data processing for the purposes of shipment

Your data will be forwarded to the shipping provider to the extent necessary for delivery according to Art. 6 (1) (b) GDPR.

Data transmission to a shipping provider for shipment notification

If you have given your consent, we will forward your contact details to the shipping provider for delivery coordination.

4. Data processing for the purposes of payment

4.1 Transaction processing

Payment data is transferred to the respective payment service provider for contract fulfillment according to Art. 6 (1) (b) GDPR.

4.2 Fraud prevention

Additional data may be processed for fraud prevention and payment optimisation based on Art. 6 (1) (f) GDPR.

5. Marketing via E-mail, post

5.1 Newsletter

You will receive newsletters only with your consent and can unsubscribe at any time.

5.2 Review requests

We may send review requests after your order if you have given your consent.

5.3 Postal advertising

Your postal data may be used for advertising based on legitimate interest (Art. 6 (1) (f) GDPR). You can object at any time.

6. Cookies and further technologies

General information

We use cookies to ensure functionality and improve user experience. Some cookies are session-based, others persistent.

Protection of privacy for terminal devices
Necessary technologies do not require consent.

Use of cookies
Cookies collect usage data to improve our services according to Art. 6 (1) (f) GDPR.

Cookie settings
Microsoft Edge / Safari / Chrome / Firefox / Opera

7. Trusted Shops Trustbadge

We integrate Trusted Shops widgets for reviews and buyer protection services.

7.1 Trustbadge integration

Data processing is carried out via CDN providers. Adequate protection is ensured via EU-US Data Privacy Framework.

7.2 After order completion

Order data may be processed by Trusted Shops for buyer protection and review services.

8. Social Media

Facebook & Instagram

When visiting our social media pages, data may be processed by Meta for advertising and analytics purposes.

9. Contact options and your rights

9.1 Your rights

  • Right of access (Art. 15 GDPR)
  • Right to rectification (Art. 16 GDPR)
  • Right to erasure (Art. 17 GDPR)
  • Right to restriction (Art. 18 GDPR)
  • Right to data portability (Art. 20 GDPR)
  • Right to lodge a complaint (Art. 77 GDPR)

Right to object
You may object to processing based on legitimate interest at any time.

9.2 Contact options

If you have any questions regarding your data, please contact us using the details above.